Q: Who can shop online?

A: Anyone can shop at www.clicks.co.za from their computers, tablets or smartphones. Customers can either register and complete an online shopping profile so their details are permanently stored, or shop as a guest.

When checking out as a guest, though, customers will need to provide personal details and a delivery address in order to complete the transaction. Clicks will not store this information, unless the customer explicitly requests that we do so.

Q: Do I need to register to shop online with Clicks.co.za?

A: We encourage all shoppers to register and create an online shopping profile to ensure future online shopping transactions are quick and easy. To register, click the “Register” button on the site and follow the screen prompts.

Q: I don’t have a Clicks ClubCard, can I still buy products online?

A: Yes, but you will miss out on all the Clicks ClubCard offers and the opportunity to earn ClubCard points.

Q: I’ve forgotten my password – what do I do?

A: Click “Sign in” on the website homepage menu and follow the “Forgotten Password” prompts. You will then receive an email containing a link to change your password online.

Q: How can I change my profile details?

A: Sign in to your online account and go to “Update My Profile” on the “My Account Summary.” You can change your password here too.

Q: I am having technical difficulties. Who can I contact to assist me?

A: Contact our customer service centre on 0860 254 257 or click here for more contact options.

Q: What are the online shopping legal terms and conditions?

A: Click here for our legal terms and conditions.