Help Centre

ClubCard FAQ's 15

• What must I do to get my own Clicks ClubCard?
• How do I earn points?
• How many points equal how many Rands?
• How can I view my points?
• How do I redeem my points?

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OMNI FAQ's 1

• Setting up an online account

Flexicare 8

• Is Flexicare a medical aid?
• Can I purchase Flexicare to add to my existing Discovery medical aid cover?
• Where and how can a ClubCard member purchase this Flexicare product?
• What health benefits/cover can I receive when I purchase this product?
• Who else can I include when purchasing this Flexicare health benefits/cover for myself?

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Products & Promotions 3

• I saw a product advertised, but it’s not in my nearest store?
• Are prices advertised applicable to Botswana / eSwatini / Namibia / Botswana / Lesotho?
• What are the terms and conditions for products and promotions?

Online Shopping 44

• Who can shop online?
• Do I need to register to shop online with Clicks.co.za?
• I don’t have a Clicks ClubCard, can I still buy products online?
• I’ve forgotten my password – what do I do?
• How can I change my profile details?

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Digital Gift Vouchers 10

• Can I purchase a gift voucher online?
• Where can mobile vouchers be redeemed?
• How to spend a mobile voucher
• Can mobile vouchers be used in combination with other payment methods?
• Can I use a portion of the mobile voucher I received, or must I redeem the full value of the mobile voucher in one purchase?

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COVID-19 Protocols 3

• How do I receive my online delivery safely during the COVID-19 pandemic?
• How do I collect my online delivery safely from Clicks stores during the COVID-19 pandemic?
• Will Clicks still deliver online orders within 1-3 days during the COVID-19 Pandemic?

Stores 1

• How do I find the stores trading hours?

Pargo 9

• Who is Pargo?
• Can I purchase Clicks products from Pargo?
• Who do I phone if my Pargo order is incorrect?
• Where do I collect my Pargo parcel at a Clicks store?
• How will Clicks know about my parcel?

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Clinics 4

• How much does the Clicks Clinic charge for its services?
• How soon would I be able to get assistance?
• What services do the Clicks Clinics offer?
• Online Script Management

Repeat Prescription Services 6

• What should I do if my prescription medications are changed by my doctor?
• Can I register and collect my repeat prescription from any Clicks Pharmacy?
• Can I register for this service if I’m in the middle of a repeat cycle?
• Why use Clicks Repeat Prescription Service?
• What are the benefits?

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Clicks Mobile App 41

• What are the benefits of the Clicks app?
• What operating system is the app available on?
• What does the Clicks app cost?
• Is the app available on mobile phones and tablets?
• Help! I've forgotten my password

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Competitions 3

• What are the terms and conditions of the competition?
• How are the winners chosen?
• How do I find out if I have won?

Clicks Website 6

• I’ve forgotten my password – what do I do?
• How secure are my personal details on Clicks.co.za?
• Will you sell my personal details onto third parties?
• Are cookies being used on Clicks.co.za?
• How can I change my profile details?

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WhatsApp Services 3

• When will I receive my card via Whatsapp?
• When can I start using my WhatsApp card
• Can I replace a lost card via Whatsapp?

Privacy Policy 1

• Clicks Group Limited Privacy Policy

Legal Terms & Conditions 21

• Promotion Of Access to Information Act 2 Of 2000 Manual (PAIA)
• Terms & Conditions Introduction
• General Corporate Terms
• Responsible Use Policy
• My ClubCard Deals

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