At Clicks, we strive to provide a seamless shopping experience for our customers. However, we understand that sometimes circumstances change, and you may need to cancel an order. Below, we outline our policies regarding order cancellations.
Can I Cancel My Order?
Once an order has been confirmed and processing, we are unable to amend or cancel it.
Customers are encouraged to review their order details carefully before completing checkout and should make contact with the Clicks Customer Service Centre immediately on the following channels if there is an issue with an order.
- Phone: 0860 254 257
- Email: service@clicks.co.za
The support team will assist where possible and advise on next steps.
Important Information
Clicks reserves the right to:
- Refuse or cancel an order
- Decline payment processing
- Cancel an order partially or in full
If this happens, customers will be notified accordingly
Please note:
- Delivery fees are non-refundable on cancelled or returned orders.
- Returned products must comply with the applicable returns conditions.
For more information, customers can contact the Clicks Customer Service Centre.