1. The Clicks Customer Loyalty Programme, known as Clicks ClubCard (“ClubCard”), is operated by Clicks Retailers (Pty) Ltd (“Clicks”).
2. A Clicks ClubCard is issued by and remains the property of Clicks, which reserves the right to issue, decline and withdraw a Clicks ClubCard at any time.
3. By becoming a member of ClubCard a person is deemed to have agreed to these terms and conditions, as amended or replaced by Clicks ("ClubCard Terms"). The latest version of the ClubCard Terms is available online at www.clicks.co.za or may be requested telephonically through Clicks’ Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009. A person who does not agree to be bound by the ClubCard Terms may not participate in ClubCard. Existing ClubCard members who do not agree to be bound by the ClubCard Terms must notify Clicks of such refusal in writing or telephonically through Clicks’ Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009, on the happening of which such member’s participation in ClubCard will automatically terminate.
4. A Clicks ClubCard cannot be used as a credit or debit card.
5. A Clicks ClubCard is not transferable. ClubCard benefits will accordingly accrue to the named ClubCard member only.
6. To earn ClubCard points in respect of a qualifying transaction (“Points”), a member’s Clicks ClubCard must be presented at the checkout point in store for scanning/swiping, or if shopping online that the ClubCard number is entered before checking out or that the member is logged in before concluding their transaction, failing which no Points will be earned in respect of such transaction. It is not possible to earn Points retrospectively in respect of previous qualifying transactions where a Clicks ClubCard was not presented. The Clicks ClubCard used in the original transaction must be swiped prior to a refund being processed. For more details on returns refer to our returns policy.
7. The ClubCard Terms govern the manner in which Points may be earned, redeemed, retained or forfeited and cashback or other rewards (“Reward(s)") may be issued. Each ClubCard member is responsible for familiarising him/herself with the ClubCard Terms and any correspondence issued by Clicks to such member to enable the member to understand their rights and responsibilities under ClubCard.
8. Any amendment to the ClubCard Terms, as contemplated in clause 3 above, will not affect any Points earned or Rewards issued to a ClubCard member prior to the date of such amendment.
9. Where Points are earned and converted to a monetary value in South Africa, Namibia, eSwatini, Botswana and/or Lesotho, Rewards will be issued to a ClubCard member separately in respect of each country in the currency of the country in which the Points were earned. Rewards may only be redeemed by a ClubCard member in the country in which the Points were earned.
10. Points will accumulate over a stipulated period, which period will be determined and may be varied by Clicks from time to time (“Qualifying Period”). Any change to the commencement and/or duration of a Qualifying Period will be notified to ClubCard members.
11. The value of a Reward will be based on the total number of Points earned by a ClubCard member by the end of the last day of the relevant Qualifying Period.
12. Points will be converted into Rewards at the end of each Qualifying Period in accordance with the ClubCard Terms. A ClubCard member must earn a minimum number of qualifying ClubCard Points, currently 50 (fifty) Points (the “Minimum Qualifying Points”), by the end of a Qualifying Period in order to receive a Reward. Any change to the Minimum Qualifying Points will be notified to ClubCard members.
13. In the event that the Minimum Qualifying Points have not been earned in a Qualifying Period, the ClubCard member will not receive any Rewards. The Points earned will automatically be transferred to the next Qualifying Period and continue to accumulate until the ClubCard member has earned the Minimum Qualifying Points; provided that in the event that the ClubCard member fails to earn the Minimum Qualifying Points within a period of 12 (twelve) consecutive months, Clicks reserves the right to cancel any Points that may have accumulated on such ClubCard member’s Clicks ClubCard, after the expiry of the 12 (twelve) month period.
14. A ClubCard member will be notified of any Rewards issued to him/her in each of the countries at the end of each Qualifying Period. Rewards issued to a ClubCard member in each country will be loaded directly onto the ClubCard member’s Clicks ClubCard, to be redeemed separately in the country of issue. Rewards issued are valid for 365 (three hundred and sixty-five) calendar days from the date of issue (“Validity Period”) and may be used at any time during the Validity Period. Any Reward not used within the Validity Period will automatically expire at the end of such Validity Period.
15. Rewards cannot be exchanged for cash or used to purchase any gift cards and entertainment vouchers sold in Clicks stores.
16. Clicks have engaged with certain business partners who participate in ClubCard (“Affinity Associates”). Points and/or other benefits may be earned and/or received when a Clicks ClubCard is used in respect of goods or services purchased from an Affinity Associate. A list of the Affinity Associates and the Points and/or benefits which may be earned and/or received are available online at www.clicks.co.za or may be requested telephonically from Clicks’ Customer Service Centre at 0860 254 257 or +27 (0)21 460 1009. Customers may have to visit an Affinity Associate's website to view additional terms and conditions associated with the Clubcard programme.
17. Any Points earned and/or benefits received by a ClubCard member in respect of goods or services purchased from an Affinity Associate may take up to 6 (six) months from the date of the transaction to be issued to and reflect on the periodic rewards statement of a ClubCard member
18. Clicks reserves the right, without prior notice to ClubCard members, to (a) include or terminate the participation of any Affinity Associate from ClubCard and/or (b) amend the nature of and manner in which Points or benefits may be earned from an Affinity Associate.
19. Points may be earned at Affinity Associates, Clicks, and The Body Shop stores. Clicks, however, does not guarantee that its computerised scanning system, or the website, or that of The Body Shop, or its Affinity Associates (“the System”) will always be online and available to process ClubCard transactions, and accordingly reserves the right to temporarily suspend the awarding of Points or tender of Rewards if the System is offline. Irrespective of where Points are earned, Rewards may only be redeemed at Clicks and The Body Shop stores.
20. Clicks and its Affinity Associates reserve the right to exclude certain goods and/or services from Points and/or other benefits that may be earned and/or received
21. No Points, benefits and/or Rewards will be earned or awarded in respect of any goods and/or services where the earning or awarding of such Points, benefits and/or Rewards are prohibited by any legislation in the Republic of South Africa, Namibia, Botswana, Lesotho and/or eSwatini.
22. Points earned using a Clicks ClubCard shall accrue to the ClubCard member’s Clicks ClubCard. Points that have been converted into Rewards at the end of each Qualifying Period may be redeemed by using the ClubCard member’s Clicks ClubCard, subject to clause 9 above. 
23. In the event of fraud being committed by any person in respect of a Clicks ClubCard and/or conduct involving the abuse of Points or Rewards, Clicks reserves the right to take appropriate action against the responsible person and all Points accrued and unredeemed Rewards issued may be forfeited and the Clicks ClubCard revoked.
24. In order to keep ClubCard members informed of their Points and Rewards and to communicate ClubCard and other benefits to ClubCard members, Clicks has to (a) process ClubCard members’ personal information on a central database; (b) share ClubCard members’ personal information within the Clicks Group of Companies; (c) share ClubCard members’ personal information with Affinity Associates and third parties who have a strategic marketing relationship with Clicks; (d) send ClubCard members ClubCard information which may include printed periodic statements of accrued Points and issued Rewards; (e) send ClubCard members printed and electronic marketing material to inform ClubCard members of special offers and products that may be of interest to ClubCard members; and (f) send ClubCard members marketing material from Affinity Associates and third parties who have a strategic marketing relationship with Clicks.
25. By applying to become a ClubCard member, or in the case of existing members, by continuing their membership of ClubCard, each ClubCard member consents to (a) their personal information [as defined in the Protection of Personal Information Act 4 of 2013] being processed by Clicks within the Clicks database; (b) their personal information being shared within the Clicks Group of Companies; (c) their personal information being shared with Affinity Associates and third parties who have a strategic marketing relationship with Clicks;
     (d) receiving ClubCard information which may include printed periodic statements of accrued Points and issued Rewards; (e) receiving printed and electronic marketing material to inform the member of special offers and products that may be of interest to ClubCard members; and (f) receiving marketing material from Affinity Associates and third parties who have a strategic marketing relationship with Clicks.
26. The information provided to Clicks by a ClubCard member when applying for membership to ClubCard is processed and recorded in Clicks’ computer system.
27. Each ClubCard member has the right, in accordance with the relevant legislation, to (a) obtain access to their personal information held by Clicks; (b) to request the correction, destruction or deletion of their personal information held by Clicks; and (c) to object to the processing of their personal information. It furthermore remains the ClubCard member’s responsibility to inform Clicks of any changes to their personal information
28. Any ClubCard member may opt-out of any direct marketing received from Clicks should they so elect, by notifying Clicks thereof in writing, alternatively, telephonically via the Clicks’ Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009. They can also do this by changing their marketing preferences on their online profile or on their app.
29. In addition, any ClubCard member may object to their personal information being shared with Affinity Associates or third parties who have a strategic marketing relationship with Clicks, by notifying Clicks in writing of such objection, alternatively telephonically via the Clicks’ Customer Service Centre on 0860 254 257 or +27 (0)21 460 1009. If a ClubCard member objects to their personal information being shared with Affinity Associates or third parties who have a strategic marketing relationship with Clicks, prior to the information being shared with such Affinity Associates or third parties, Clicks will not disclose such member’s personal information to Affinity Associates or third parties. If a ClubCard member objects to the sharing of their personal information subsequent to the information being shared with Affinity Associates or third parties, Clicks will instruct such Affinity Associates or third parties to destroy or delete all records of the ClubCard member’s personal information and to refrain from retaining any record thereof.
30. Clicks may, in its sole discretion, terminate ClubCard at any time upon notice to the ClubCard members, provided that the termination will not affect any Points earned or Rewards issued to a member prior to the date of such termination.
31. Clicks shall be entitled to cede, assign, delegate or in any other way dispose of any or all of its rights and obligations in terms of ClubCard without the prior consent of the ClubCard members.