The following terms apply to your use of the Online Script Management Service (“Service”). These terms are additional to the Website terms on www.clicks.co.za (“Website”) and the Clicks App (“App”) which also apply. If you have any questions concerning the Service, please contact us on 0860-254-257 or service@clicks.co.za.
The medication ordered through the Service will fall under the authority of the responsible pharmacist of the dispensing pharmacy selected by you/assigned depending on the location during the ordering phase. All dispensing pharmacies are operated in compliance with all relevant legislation and related regulations.
Medicines ordered using the service for collection will allow face-to-face counselling of the patient by the pharmacist to take place. Where delivery is selected counselling will take place over the phone.
Medicines are available for collection and delivery. Restrictions on delivery may apply, depending the schedule of the medication for example schedule 6 and above medicines are not eligible for delivery. There may also be restrictions on the geographical location where delivery may be possible. In order to collect your medicine, you must produce the original prescription at the dispensing pharmacy upon collection of the medicine. For delivery orders, you will need to provide the original prescription to the driver to return to the pharmacy. Only the prescriptions of persons authorised to prescribe in South Africa will be dispensed. Prescriptions may not be older than 30 days from date of issue, and where repeat medication is indicated on the prescription, the repeats cannot be processed 6 months following the date of issue.
The fees for medicines on the App/Website is in compliance with all regulations and rules regarding the transparent pricing system for medicines and scheduled substances, the advertising of medicine and the services for which a pharmacist may levy a fee and guidelines for levying such fees. Please note that prices may differ when medicine is claimed from your medical aid.
Age restrictions and prescriptions for person other than yourself
If a prescription is for a person other than yourself, you will need to have authority of the person whose prescription it is to have it dispensed by us. By placing an order to dispense another person’s prescription you confirm that you have the authority to do so.
A legal guardian may order repeats for those persons who are under their guardianship and who are below the age of 18, with the exception of a Court appointed guardian where no age limit will apply.
Register
Registration for the service will take place on the App/Website. Please refer to the FAQs on the Website for more information on registration.
By creating a profile on the Clicks App, you are required to provide personal details to enable us to link you to your medicine profile. In order to ensure the safety of your health information, you will only be able to manage your own medicine that has been legally prescribed for you. A legal guardian may order repeats for those persons who are under their care. By creating a profile you are confirming that the details provided are your own and not that of another person. All persons over the age of 18 will require their own profiles in order to use this service.
Once you have registered and selected your dispensing pharmacy, the following details will be supplied to you electronically via email:
(i) Details of the prescription ordered;
(ii) The registration number of the dispensing pharmacy;
(iii) The physical and postal address of the dispensing pharmacy;
(iv) Telephone numbers to contact the dispensing pharmacy;
(v) The name of the responsible pharmacist of the dispensing pharmacy
(vi) The hours that the pharmacist will be available for consultation.
Only 1 month supply will be dispensed for repeat or chronic prescriptions.
Each prescription is professionally assessed by a pharmacist. You will then receive an SMS notification that your medication is ready for collection at your dispensing pharmacy.
Collection
When collecting your medication please ensure that you provide the pharmacy with the original prescription. The pharmacist at the dispensing pharmacy will provide information and instructions to ensure the safe and effective use of medicine. You must check the items dispensed to you carefully and promptly upon receipt. If you believe that you may have received the incorrect medication, quantity or strength of medication, please contact the dispensing pharmacy immediately. Do not take any medication that appears to have been tampered with or which may have been dispensed in error. Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. Please consult with your Doctor before using any medicine.
Delivery
Delivery of medication is available in certain geographical locations. To check to see if delivery is available you should follow the below outlined steps:
1. App:
a. Upload a new script/select an available repeat on the app
b. Select collection or delivery
c. Where delivery is selected and is confirmed as available on the App, your prescription will be allocated to a pharmacy that is closest to your delivery address
d. Should there be a levy due, this can be paid in advance via a payment link or on delivery with card only
e. Hand over your original prescription to the driver upon delivery
2. Website
a. Upload a new script on the website
b. Select collection or delivery
c. Where delivery is selected and is confirmed as available on the website, your prescription will be allocated to a pharmacy that is closest to your delivery address
d. Should there be a levy due, this can be paid in advance via a payment link or on delivery with card only
e. Hand over your original prescription to the driver upon delivery
When your medication is delivered, check the information and instructions listed on the packaging to ensure the safe and effective use of the medicine. You must check the items dispensed to you carefully and promptly upon receipt. If you believe that you may have received the incorrect medication, quantity or strength of medication, please contact the dispensing pharmacy immediately. Do not take any medication that appears to have been tampered with or which may have been dispensed in error. Not all products are suitable for all medical ailments and occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. Please consult with your Doctor should you experience any concerns whilst using any medicine.
Payment
Payment for medication will be processed in-store, via an SMS payment link, or via a portable payment system (POS) when collecting/delivering your medication.
Returns or Cancellations
According to the Medicines and Related Substance Act, NO MEDICINES ARE RETURNABLE FOR CREDIT. The ruling has been made for Health and Safety reasons and is in your best interests. Clicks can face criminal prosecution if this law is not complied with. Orders are subject to availability of the medicine. Special order medicines cannot be cancelled. Clicks reserves the right to cancel an order for which payment has already been received from your medical aid. This may occur if the dispensing pharmacy does not stock a specific medicine or the stock is insufficient. Should Clicks exercise this right, Clicks will reverse the funds to your medical aid.
Disclaimer
Nothing contained in the App/Website should be construed as medical, commercial or other professional advice. Detailed professional advice should be obtained before taking or refraining from any action based on any of the information or material contained in the App/Website or any communications provided to you as a result of your registration.
Clicks makes no claims or representations that any or all of the content of the App/Website may be lawfully viewed or downloaded outside of the Republic of South Africa, and unless otherwise specifically stated , the content of the App/Website is directed solely at users who access the App/Website from the Republic of South Africa.