TERMS AND CONDITIONS:
1. General Rules:
1.1 By purchasing any of the designated promotional items and submitting a Best Price Guarantee claim, all participants agree to be bound by these Terms and Conditions.
1.2 The Promotional Period(s) commence and end on the dates stated on the promotional leaflets. Clicks reserves the right to amend, modify, or extend the duration of the Promotion, with notification published on the official Clicks website.
1.3 A copy of these Terms and Conditions will be available on the official Clicks website at www.clicks.co.za for the duration of the Promotion.
1.4 Any requests for additional information, clarification, or customer complaints may be directed to the Customer Contact Centre at service@clicks.co.za or 0860 254 257 / +27 (0) 21 460 1009.
2. Eligibility Rules:
To be eligible to claim under this Best Price Guarantee Promotion, you must:
2.1 Be a registered and active Clicks ClubCard member.
2.2 Reside within the Republic of South Africa.
2.3 Be at least 18 years of age.
3. Promotional Offer and Price Match Rules:
3.1 Where a customer purchases a Best Price Guarantee promotional item from Clicks during the period of that particular promotion, and finds an identical product being sold by a competitor retailer in South Africa at a lower price, Clicks will award the customer with cashback loaded to their Clicks ClubCard to the value of double the price difference. A competitor retailer is a retailer that operates from physical stores and not a retailer that only operates from a virtual store or marketplace.
3.2 This Best Price Guarantee applies strictly to the specific promotional products designated by Clicks during the relevant promotional periods, and excludes general sale items, clearance stock, bulk offers and wholesale deals, or damaged non-promotional goods.
3.3 This offer is limited to a maximum of 12 (twelve) promotional items purchased per customer.
3.4 The Best Price Guarantee promotional item cannot be combined with any other active Clicks offers, discounts, promotions, or bundle deals.
4. Claims and Verification Process:
4.1 All Best Price Guarantee claims must be lodged within the relevant Promotional Period. No claims will be accepted after the relevant Promotional Period has lapsed.
4.2 Claims cannot be processed or approved in-store. Customers must contact the Customer Contact Centre via email at service@clicks.co.za to lodge their claim.
4.3 For a claim to be valid, the customer must provide the Customer Contact Centre with:
• A copy of the original Clicks till slip bearing their ClubCard number
• Their valid Clicks ClubCard number.
• A full product description and SKU or barcode (where available).
• Identifiable competitor deal information (Retailer name and location).
• Clearly legible proof that the competitor is selling the product at a lower price during the relevant Promotional Period. (e.g. a copy of the current advertisement or catalogue image).
4.4 The competitor’s product must be identical in brand, size, model, and condition, and must be actively in stock and available for purchase at the competitor’s store at the time of verification.
4.5 The retailer being compared to must operate from physical store premises, and the goods in question must not be damaged, shop-soiled, second-hand goods, or parallel imports, and pricing may not include online only, clearance or bulk discounts, or pensioners’, student, bundled, or staff discounts.
4.6 Should Clicks determine that a claim is not valid, such determination is final and is not subject to review by the customer.
5. Settlement:
5.1 Once the Customer Contact Centre has successfully verified and approved the claim, the cashback will be loaded as a reward onto the customer’s matching Clicks ClubCard within 48 hours.
5.2 Price difference claims are not transferrable. Claims must be made using the same ClubCard number used for the original transaction and claims submitted under a different ClubCard number will not be validated.
5.3 Price differences will not be refunded in cash or via credit card reversals in-store.