Please contact our Customer Service Centre immediately on 0860 254 257 or email service@clicks.co.za
If the correct delivery address was provided at checkout, we will treat this as a potential courier delivery error. Our team will follow up with the courier service to investigate the delivery and attempt to locate your parcel.
If an incorrect address was entered during checkout, the parcel may have been delivered to that address. In these cases, we may be limited in the assistance we can provide, as orders are delivered according to the delivery information submitted at the time of purchase.
Customers are responsible for ensuring that all delivery details provided are correct.
Once the investigation is complete, we will inform you of the outcome and any necessary next steps.