Help Centre

You can track your order through your Clicks account. How to track your order Sign in to your account on the Clicks website. Go to “My Account Summary” (this can be accessed by clicking your name in the top menu or via the footer). ...

Standard delivery Door-to-door delivery via courier to most post codes within South Africa Flat delivery fee of R80. FREE for orders over R650 1-3 working days Click & collect Order and pay online, collect your parcel at Clicks...

No. Clicks does not currently offer delivery services outside of South African borders. All online orders are delivered within South Africa only. Payment requirements To complete an online purchase, you must use a payment method that...

Our courier company will deliver during office hours (8am–5pm; Monday to Friday), usually 1-3 working days from the day your order was placed and paid for. No deliveries will be made on weekends and public holidays. click & collect ...

You can check your order status in two ways, depending on how you placed your order. If you are a registered member Log in to your Clicks account on the website or app. Go to “My Account Summary”. Open “Order History” to view your ...

Our courier service will make up to three delivery attempts to the address you provided. Before each delivery attempt, the courier may call you to confirm that you are available to receive your parcel. What happens after three failed a...

If you realise that you will not be available to receive your package, please contact our Customer Service Centre as soon as possible on 0860 254 257 or email service@clicks.co.za. Please note that we cannot guarantee that the courie...

At Clicks, delivery times are estimated and may vary depending on your location, delivery method, and order volume. If your order is taking longer than expected, it may be due to unforeseen delays. Possible reasons for delays Your ord...

If your order shows as “delivered” but you have not received it, please contact the Customer Service Centre immediately so a delivery dispute can be logged and investigated. This allows us to check what happened with the courier, wareh...

Unfortunately, once an order has been processed and paid for, it is not possible to update or change the delivery address or contact details through the system. If you need assistance, please contact our Customer Service Centre as soon...