Help Centre

Products & Promotions 6

• I saw a product advertised, but it’s not in my nearest store?
• Are prices advertised applicable to Botswana / eSwatini / Namibia / Botswana / Lesotho?
• What are the terms and conditions for products and promotions?
• Are all products on the website available online and in-store?
• What if I order something and it is out of stock?
• Why has my promotion or discount not been applied?

Online Shopping - Orders & checkout 17

• How do I update my online profile details?
• Is there a minimum order value to shop online?
• Can I amend my order after placing it?
• Is there a limit on how much I can order?
• I got interrupted while placing my order – what do I do?
• I did not receive an order confirmation email - has my order been processed?
• How do I view my order history
• Will I earn Clicks ClubCard Points for online purchases?
• Can I redeem cashback on my ClubCard to pay for online purchases?
• How do I get an invoice for my order?

See all 17 articles

Getting started with Online shopping 8

• Who can shop online?
• Can I shop online without registering?
• Do I need a ClubCard to shop online?
• How to create an online shopping profile
• How do I shop online?
• What information do I need to place an online order?
• Why can't I create an online account?
• I’ve forgotten my password how do I reset it?

Digital Gift Vouchers 11

• Can I purchase a gift voucher online?
• Where can mobile vouchers be redeemed?
• How to spend a mobile voucher
• Can mobile vouchers be used in combination with other payment methods?
• Can I use a portion of the mobile voucher I received, or must I redeem the full value of the mobile voucher in one purchase?
• What if the value of the goods purchased is more than the value of my mobile voucher?
• What if I need to return an item, paid for, with my mobile voucher?
• Help – I did not receive an SMS with my mobile voucher number.
• Help – I mistakenly deleted the SMS with my mobile voucher number.
• My mobile voucher number is not working

See all 11 articles

Stores 1

• How do I find the stores trading hours?

Pargo collections 9

• Who is Pargo?
• Can I purchase Clicks products from Pargo?
• Who do I phone if my Pargo order is incorrect?
• Where do I collect my Pargo parcel at a Clicks store?
• How will Clicks know about my parcel?
• What do I need to collect my Pargo parcel?
• What if I am not happy with the content of my parcel?
• Can I return my unwanted parcel to any Clicks store?
• Can I get a refund for my unwanted Pargo parcel at a Clicks store?

Payments & Billing 5

• What payment methods can I use to pay online?
• How do I pay using EFT Pro?
• Is my credit card data secure?
• How do I know if my payment was successful?
• What is payment verification (3D Secure)?

Delivery & Shipping 13

• How do I track my order?
• What are my delivery options?
• Does Clicks deliver products beyond South African borders?
• How long does it normally take to receive an order?
• Where is My Order?
• Delivery attempts and failed delivery
• What happens if I miss a delivery attempt (can I reschedule?)
• Why is my order delayed?
• My order says delivered but I didn’t receive it. What should I do?
• Can I change delivery address after order is placed

See all 13 articles

Returns, Refunds & Replacements 8

• How do I return an item bought on Clicks.co.za?
• I’ve received the wrong item – what should I do?
• I’ve received a damaged item – what should I do?
• How do I cancel my order?
• Refund processing timescales
• What happens if a product is missing from my order?
• What happens if my parcel is damaged when I receive it?
• I have received a faulty item - What should I do?