Help Centre

Products & Promotions 3

• I saw a product advertised, but it’s not in my nearest store?
• Are prices advertised applicable to Botswana / eSwatini / Namibia / Botswana / Lesotho?
• What are the terms and conditions for products and promotions?

Online Shopping 44

• Who can shop online?
• Do I need to register to shop online with Clicks.co.za?
• I don’t have a Clicks ClubCard, can I still buy products online?
• I’ve forgotten my password – what do I do?
• How can I change my profile details?
• I am having technical difficulties. Who can I contact to assist me?
• Is there a minimum order value to shop online?
• Are all products displayed on the website available for sale online?
• What if I order something that is out of stock?
• How do I place an order?

See all 44 articles

Digital Gift Vouchers 10

• Can I purchase a gift voucher online?
• Where can mobile vouchers be redeemed?
• How to spend a mobile voucher
• Can mobile vouchers be used in combination with other payment methods?
• Can I use a portion of the mobile voucher I received, or must I redeem the full value of the mobile voucher in one purchase?
• What if the value of the goods purchased is more than the value of my mobile voucher?
• What if I need to return an item, paid for, with my mobile voucher?
• Help – I did not receive an SMS with my mobile voucher number.
• Help – I mistakenly deleted the SMS with my mobile voucher number.
• My mobile voucher number is not working

COVID-19 Protocols 3

• How do I receive my online delivery safely during the COVID-19 pandemic?
• How do I collect my online delivery safely from Clicks stores during the COVID-19 pandemic?
• Will Clicks still deliver online orders within 1-3 days during the COVID-19 Pandemic?

Stores 1

• How do I find the stores trading hours?

Pargo 9

• Who is Pargo?
• Can I purchase Clicks products from Pargo?
• Who do I phone if my Pargo order is incorrect?
• Where do I collect my Pargo parcel at a Clicks store?
• How will Clicks know about my parcel?
• What do I need to collect my Pargo parcel?
• What if I am not happy with the content of my parcel?
• Can I return my unwanted parcel to any Clicks store?
• Can I get a refund for my unwanted Pargo parcel at a Clicks store?