If you receive an item that appears to be faulty or is not working as expected, the return process will depend on whether the item was supplied directly by Clicks or by a partner supplier.
Standard items (in-store returns)
For regular items, please visit your nearest Clicks store to have the item assessed. If the item is confirmed to be faulty, an exchange or refund may be arranged in line with the returns policy.
Please ensure you bring the following with you:
- The faulty item
- The delivery form or original tax invoice received via email
- The packing list included with your parcel
Supplier-direct items (exclusions)
Some items cannot be returned to a physical Clicks store because they are shipped and managed directly by an external supplier. These items must first be assessed by the supplier.
Your tax invoice will feature a distinct symbol as shown below that this is an item fulfilled by the supplier.
If you are still unsure whether your item falls under these exclusions, please contact our Customer Service Centre on 0860 254 257 or email service@clicks.co.za.
Our team will guide you on how to log the return directly with the partner supplier for assessment.
All returns are subject to our terms and conditions.