Help Centre

Refunds and exchanges are processed within Clicks stores, except where products are marked with a circular arrow icon on your invoice, order confirmation page or order history. If you are not satisfied with your online purchase, sim...

If you have received an incorrect item, you can return or exchange it at any Clicks store. Simply visit your nearest store and our team will assist you with an exchange for the correct item. Please make sure you bring the following wi...

Exchanges and swaps can be done in any Clicks store. Simply go to your nearest store with the incorrect item and delivery form and we’ll happily exchange the item for the correct one. Please ensure you bring the following with you: Th...

How do I cancel my order? Unfortunately, online orders cannot be cancelled once they have been placed. If you no longer want the order, eligible products may still be returned according to the Clicks Returns Policy. How do I re...

Refunds are processed using the original payment method. Timeframes may vary depending on the payment type: Clicks ClubCard cashback: within 24–48 hours Credit Card refunds : within 3–5 working days EFT refunds & debit refunds :...

Before you contact us (important checks) Check if multiple parcels were sent Review delivery SMS/email updates to check for any communications that may have been sent or if we were unable to fulfill an item in the order due to invent...

Please follow our returns policy and return to your nearest Clicks store. The courier company is not authorised to accept goods for return on delivery. Remember to take your printed invoice and packing order form, included with your ord...

If you receive an item that appears to be faulty or is not working as expected, the return process will depend on whether the item was supplied directly by Clicks or by a partner supplier. Standard items (in-store returns) For regular...