Help Centre

Delivery is estimated to occur within 1-3 working days from the day that your order has been confirmed and it is subject to stock availability. Although Clicks will make every effort to meet the time frame for delivery, certain factors ...

Clicks charges a standard non-refundable delivery fee to deliver door-to-door and this fee will be displayed when you view your cart before checkout. See FAQ for more information on deliveries. Some items (heavy or large, based on volu...

Refunds are processed within Clicks stores, except where products are marked with a circular arrow icon on your invoice, order confirmation page or order history. To return an order in store, simply bring the product/s in its original,...

Should any item that you have purchased online or at any Clicks store be the subject of any manufacturing defect or failure, or is unsafe, as contemplated in the Consumer Protection Act, 2008 (“CPA”), it may be returned to a Clicks stor...

Complaints and claims must be brought to the attention of Clicks by calling the Customer Service Centre on 0860-254-257 (within South Africa) or +27 21 460-1009 (outside South Africa) (Monday to Friday, 07:00 to 18:00 and Saturdays, 09:...

Special terms and conditions apply to all promotions and competitions run by Clicks. Competition terms and conditions can be viewed under each respective competition on this Website or under https://clicks.co.za/competitions/view.

Clicks may at its discretion release printed or digital promotional or discount coupons (“coupons”) from time to time. Such coupons may be available through this Website and/or from third-party websites, in magazines and other media. Co...

Plastic gift vouchers Gift vouchers can only be purchased in-store and are not available for purchase on this Website. Digital gift vouchers  You can use the funds on your mobile voucher to purchase merchandise, excluding airtime &a...

You may use the digital platforms available on the Clicks website and app to pay accounts and traffic fines issued by, or to purchase prepaid electricity from, selected third party vendors (collectively referred to as the “Issuers”).  ...

Reliance on any information provided on this Website is solely at your own risk. The content of this Website is provided as a service to you for educational purposes only. It is not intended to be a substitute for professional medical ...