Getting started with Online shopping

FAQ for Online and In-store Shopping

Who can shop online?
Anyone can shop online with Clicks using a computer, tablet, or smartphone using the Clicks website or mobile app. Visit the Clicks online store at : www.clicks.co.za Download the Clicks app: Android devices: https://play.google.com...
Mon, 1 Jun, 2026 at 4:20 PM
Can I shop online without registering?
Yes. You can shop online as a guest without creating an account or signing in. Please note: Guest shoppers do not earn ClubCard points. Member-only promotions may not be available. Delivery details must be entered each time you sho...
Mon, 1 Jun, 2026 at 4:34 PM
Do I need a ClubCard to shop online?
No, You can still shop online at Clicks even if you don’t have a Clicks ClubCard. We want to make your shopping experience as convenient as possible, so you can browse and purchase a wide range of products without any hassle. However, ...
Mon, 1 Jun, 2026 at 4:52 PM
How to create an online shopping profile
To create an online account, visit the Clicks website and select Sign In / Register. When the sign-in window appears, choose “New to the Clicks website? Create Account” and follow the on-screen prompts. If you are using the mobile app,...
Mon, 1 Jun, 2026 at 4:49 PM
How do I shop online?
Shopping online with Clicks is quick and easy. Visit the Clicks website at www.clicks.co.za or download the Clicks app from the Google Play Store or Apple App Store. Browse our range of products and add the items you would like to pu...
Tue, 2 Jun, 2026 at 10:29 AM
What information do I need to place an online order?
A valid delivery address, including your street address and postal code. An active contact number so we can reach you if necessary. A valid email address to receive order confirmations and updates. A valid payment method to complete you...
Tue, 2 Jun, 2026 at 10:06 AM
Why can't I create an online account?
There are several reasons why you may be unable to create an online account: Email address already registered If the email address you are using is already linked to an existing account, you will not be able to register it again. Try s...
Tue, 2 Jun, 2026 at 10:13 AM
I’ve forgotten my password how do I reset it?
1. Click “Sign In” on the website homepage menu, you’ll find the “Sign In” option in the main menu. Click on it to proceed. 2. Click "Forgot password" the “Forgotten Password” Clicking this will direct you to a page where you...
Tue, 2 Jun, 2026 at 10:16 AM