Help Centre

No, the only way to view your ClubCard deals and load them to your ClubCard is on the Clicks app.

Sign in to the app Tap “Submit a script” from your home screen or from the Pharmacy menu (second icon on the bottom of your screen) Take a photo of the script issued to you by your doctor. Remember to ensure that you capture all the ...

Yes, children under 18 can be added to your profile when you register for script management on the app.

When uploading a script or ordering a medication repeat, you can choose to pay cash for your medication or claim from your medical aid. The cash payment is made in store. The medical aid levy, if applicable, must also be paid in store o...

If a medication is listed with an RPS icon, it means that it has been subscribed the RPS service and manually ordering a repeat of this medication from the app is not possible. Should you wish to unsubscribe from the RPS service, simply...

Scripts can only be processed by the pharmacy call centre during pharmacy call centre hours. Should a new script be uploaded outside of pharmacy hours, it will only be processed at the start of the next working day.

You will receive an SMS from your chosen Clicks pharmacy when your medication is ready for collection at the dedicated pharmacy collection counter.

A typical monthly repeat script can be ordered 25 days following the previous repeat refill.

Delivery for this service is not available at this time.

Yes, simply add a request for OTC medication to be added to your order by filling in the “special instructions” field when you submit your script or order repeat medication.