Help Centre

You will receive an SMS from your chosen Clicks pharmacy when your medication is ready for collection at the dedicated pharmacy collection counter.

A typical monthly repeat script can be ordered 25 days following the previous repeat refill.

Delivery for this service is not available at this time.

Yes, simply add a request for OTC medication to be added to your order by filling in the “special instructions” field when you submit your script or order repeat medication.

Yes, the Medicines and Related Substances Act 101 of 1965 states that a script is valid from the date of issue for 30 days. Where repeats are indicated on a script, the script is valid for a maximum of 6 months from date of issue – rega...

Yes, it is important to remember to bring your original script with you when you collect your medication from the pharmacy and to hand it to your dispensing pharmacist.

No, according to the Medicines and Related Substances Act 101 of 1965 only prescriptions by persons that are registered in South Africa may be dispensed.

Due to patient confidentiality, registration for online script management only allows customers to view medication history for yourself and registered children. Every person over the age of 18 years will have to register separately to ...

The pharmacist will consult with you regarding your medication and answer any questions you may have when you collect your medication from the dedicated pharmacy collection counter.

Contact the Clicks customer care line 0860 254 257 or send an email to service@clicks.co.za.