Clicks Mobile App

Is there any time limit for submitting my script after the doctor has issued it?
Yes, the Medicines and Related Substances Act 101 of 1965 states that a script is valid from the date of issue for 30 days. Where repeats are indicated on a script, the script is valid for a maximum of 6 months from date of issue – rega...
Sun, 14 Nov, 2021 at 4:32 PM
Do I need to keep my original script after submitting it via the app?
Yes, it is important to remember to bring your original script with you when you collect your medication from the pharmacy and to hand it to your dispensing pharmacist.
Sun, 14 Nov, 2021 at 4:33 PM
Can I submit a script from a foreign doctor?
No, according to the Medicines and Related Substances Act 101 of 1965 only prescriptions by persons that are registered in South Africa may be dispensed.
Sun, 14 Nov, 2021 at 4:33 PM
When can I expect to receive advice on my medication and how to use it?
The pharmacist will consult with you regarding your medication and answer any questions you may have when you collect your medication from the dedicated pharmacy collection counter.
Sun, 14 Nov, 2021 at 4:34 PM
What is the complaints procedure?
Contact the Clicks customer care line 0860 254 257 or send an email to service@clicks.co.za.
Sun, 14 Nov, 2021 at 4:34 PM
Delete App Account
You may request to have your Clicks account deleted by calling our Customer Service Centre on 0860 254 257 or +27 21 460 1009 or select Request Account Deletion to email your deletion request. Please note that even though your Clicks a...
Mon, 26 Feb, 2024 at 4:39 PM