Online Shopping - Orders & checkout

What happens if my order gets lost by the courier?
Notify our customer service centre immediately on 0860 254 257 – a refund will be actioned.
Sun, 14 Nov, 2021 at 6:24 PM
Can I purchase airtime online?
No, airtime can only be purchased in-store.
Sun, 14 Nov, 2021 at 6:25 PM
Can I buy a product online as a gift and get it sent to another person?
No, gifting is not currently one of our online offerings but watch this space, this functionality is coming soon.
Sun, 14 Nov, 2021 at 6:25 PM
What are My Shopping Options
You can choose between: Shopping as a Guest Shopping as a ClubCard Member Shopping as a Guest Customers can shop without creating an account or signing in. Simply add products to your cart and proceed to checkout. Shopping as a C...
Fri, 22 May, 2026 at 9:43 AM
Order not found / disappeared after payment
If you've recently made a payment but can't find your order in your account or haven't received an order confirmation, please verify with your bank whether the funds have been debited. If the funds have been debited and you...
Fri, 22 May, 2026 at 12:11 PM
Why was an item removed from my basket at checkout?
When searching for products on our website, we use your postcode to determine your location. This helps us display product availability based on the warehouse that services your area. Please note that product availability may vary by r...
Mon, 1 Jun, 2026 at 3:24 PM
Can I use my discovery miles online?
No, currently there is no option available to redeem discovery miles at our online store; they can only be redeemed in-store.
Wed, 3 Jun, 2026 at 9:31 AM