Help Centre

If you realise that you will not be available to receive your package, please contact our Customer Service Centre as soon as possible on 0860 254 257 or email service@clicks.co.za. Please note that we cannot guarantee that the courie...

Unfortunately, once an order has been processed and paid for, it is not possible to update or change the delivery address or contact details through the system. If you need assistance, please contact our Customer Service Centre as soon...

Yes. If you are not available at the time of delivery, someone else at the delivery address may accept the parcel on your behalf. The person receiving the delivery may be required to confirm receipt with the courier. Please ensure tha...

Tracking updates may not always appear immediately after placing an order and will usually only appear once the order has been picked, packed, and handed over to the courier. In addition, tracking may not update in real time due to cou...

Please contact our Customer Service Centre immediately on 0860 254 257 or email service@clicks.co.za If the correct delivery address was provided at checkout, we will treat this as a potential courier delivery error. Our team will foll...

If you receive an item that appears to be faulty or is not working as expected, the return process will depend on whether the item was supplied directly by Clicks or by a partner supplier. Standard items (in-store returns) For regular...

Refunds are processed using the original payment method. Timeframes may vary depending on the payment type: Clicks ClubCard cashback: within 24–48 hours Credit Card refunds : within 3–5 working days EFT refunds & debit refunds :...