Help Centre

ClubCard FAQ's 18

• What must I do to get my own Clicks ClubCard?
• How do I earn points?
• How many points equal how many Rands?
• How can I view my points?
• How do I redeem my points?

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Flexicare 8

• Is Flexicare a medical aid?
• Can I purchase Flexicare to add to my existing Discovery medical aid cover?
• Where and how can a ClubCard member purchase this Flexicare product?
• What health benefits/cover can I receive when I purchase this product?
• Who else can I include when purchasing this Flexicare health benefits/cover for myself?

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Products & Promotions 6

• I saw a product advertised, but it’s not in my nearest store?
• Are prices advertised applicable to Botswana / eSwatini / Namibia / Botswana / Lesotho?
• What are the terms and conditions for products and promotions?
• Are all products on the website available online and in-store?
• What if I order something and it is out of stock?

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Online Shopping - Orders & checkout 17

• How do I update my online profile details?
• Is there a minimum order value to shop online?
• Can I amend my order after placing it?
• Is there a limit on how much I can order?
• I got interrupted while placing my order – what do I do?

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Getting started with Online shopping 8

• Who can shop online?
• Can I shop online without registering?
• Do I need a ClubCard to shop online?
• How to create an online shopping profile
• How do I shop online?

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Digital Gift Vouchers 11

• Can I purchase a gift voucher online?
• Where can mobile vouchers be redeemed?
• How to spend a mobile voucher
• Can mobile vouchers be used in combination with other payment methods?
• Can I use a portion of the mobile voucher I received, or must I redeem the full value of the mobile voucher in one purchase?

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Stores 1

• How do I find the stores trading hours?

Pargo collections 9

• Who is Pargo?
• Can I purchase Clicks products from Pargo?
• Who do I phone if my Pargo order is incorrect?
• Where do I collect my Pargo parcel at a Clicks store?
• How will Clicks know about my parcel?

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Payments & Billing 5

• What payment methods can I use to pay online?
• How do I pay using EFT Pro?
• Is my credit card data secure?
• How do I know if my payment was successful?
• What is payment verification (3D Secure)?

Delivery & Shipping 13

• How do I track my order?
• What are my delivery options?
• Does Clicks deliver products beyond South African borders?
• How long does it normally take to receive an order?
• Where is My Order?

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Returns, Refunds & Replacements 8

• How do I return an item bought on Clicks.co.za?
• I’ve received the wrong item – what should I do?
• I’ve received a damaged item – what should I do?
• How do I cancel my order?
• Refund processing timescales

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Clinics 4

• How much does the Clicks Clinic charge for its services?
• How soon would I be able to get assistance?
• What services do the Clicks Clinics offer?
• Online Script Management

Repeat Prescription Services 9

• What should I do if my prescription medications are changed by my doctor?
• Can I register and collect my repeat prescription from any Clicks Pharmacy?
• Can I register for this service if I’m in the middle of a repeat cycle?
• Why use Clicks Repeat Prescription Service?
• What are the benefits?

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Pharmacy 1

• What are the Pharmacy Call Centre working hours and contact details?

Clicks Mobile App 36

• What are the benefits of the Clicks app?
• What operating system is the app available on?
• What does the Clicks app cost?
• Is the app available on mobile phones and tablets?
• Is my personal information safe?

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Competitions 3

• What are the terms and conditions of the competition?
• How are the winners chosen?
• How do I find out if I have won?

Clicks Website 5

• How secure are my personal details on Clicks.co.za?
• Will you sell my personal details onto third parties?
• Are cookies being used on Clicks.co.za?
• How can I change my profile details?
• What should I do if someone steals my login and password details?

WhatsApp Services 3

• When will I receive my card via Whatsapp?
• When can I start using my WhatsApp card
• Can I replace a lost card via Whatsapp?

Contact us 2

• How do I contact Clicks Customer services
• How do I contact Clicks for technical support?

Privacy Policy 1

• Clicks Group Limited Privacy Policy

Legal Terms & Conditions 21

• Promotion Of Access to Information Act 2 Of 2000 Manual (PAIA)
• Terms & Conditions Introduction
• General Corporate Terms
• Responsible Use Policy
• My ClubCard Deals

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